Multinational Pharmaceutical Laboratory
Multinational Pharmaceutical Laboratory
Company dedicated to home respiratory therapies
Indicator dashboard as a tool for reporting its activity and results to its main clients (Health Departments of Autonomous Communities in Spain).
GOAL
To have a tool that would allow them to inform their clients of their results and main indicators of their activity.
STRATEGY
- Taking advantage of the process initiated to have a tool that would be useful for customers, as well as internally.
- A tool that will facilitate the definition of the target values of the indicators according to the client.
- Automate the data acquisition process
RESULTS
- Dashboard with the main indicators for their customers.
- Increased possibilities for internal analysis and diagnosis of indicators.
- Customization at client level.
- Automation of the data acquisition process.
- Detection of data quality problems.
100% automated process
Detection of data quality problems
4 indicator perspectives: clients, coverage, complaints and adherence
Maximum usability in reports
Multiclient
