You are invited to the next event organized by Microsoft and Bismart:

Wednesday, June 7, Microsoft Barcelona


Predictive models applied to fuel poverty and advanced home care

Register here




9:30 – 10:00 Registration Welcome coffee & networking


10:00 – 10:20 Presentation

The world is aging rapidly. What are the challenges we have to face?


  • Bismart. Managing Director. Albert Isern
  • Bismart. Healthcare Consultant. Dr. Josep M. Picas

·        Generalitat de Catalunya. Secretary of Telecomunications, Cybersecurity and Digital Society.  Jordi Puigneró i Ferrer



10:20 – 11:30 Government Round Table

How can a sustainable model of action be implemented over time? What are the most important problems we have to overcome? How can the participation of the players involved be encouraged? How can an adequate co-responsibility be established between the different players?

  • Generalitat de Catalunya. Head of Strategic Projects of the Secretariat for Social Affairs and Familie, Department of Labor, Social Affairs and Family. Meritxell Benedí
  • Diputació de Barcelona. Social Welfare Services Manager. Francesc Hernández i Torres
  • Ajuntament de Barcelona. Director of Planning and Innovation in Social Rights. Lluis Torrens
  • Ajuntament de L’Hospitalet. Deputy Mayor and Equality and Social Welfare Government Councillor. Jesús Husillos
  • Ajuntament de Mollet del Vallès. 1st Deputy Mayor and Coordinator,Councillor in Economic and Urban Development, Sustainability and Housing. Mireia Dionisio Calé
  • Consell Comarcal Vallès Oriental. Head of Social Policies and Equality.  Montserrat Rossinés

·        Microsoft. Catalonia CEO. Jordi Marin (Moderator)



11:30 – 12:00 Suppliers Round Table

How can private players contribute to a model of prevention of fuel poverty in households at risk? What are the problems and challenges that the private sector is facing? What are the needs to be met by suppliers ?

  • Gas Natural Fenosa. Head of Vulnerability Care Unit. Carolina Tur
  • Factor Energia. CEO. Emili Rousaud
  • Agbar. Head of Client Strategy. Meritxell Farré

·        CESICAT. Security Strategy Manager. Tomàs Roy (Moderator)



12:00 – 12:30 Coffee break & networking



12:30 – 13:10 Organizations and Foundations Round Table

What are the difficulties and challenges faced by social welfare organizations? What are the needs to be met? What are the most important problems to overcome? How should the players relate to each other? How should a follow-up model be designed and implemented to evaluate the results of  actions in home care?

  • Col·legi Oficial de Treball Social de Catalunya. Social Worker. Coordinator of the Comission of Basic Social Services of the Col·legi Oficial de Treball Social de Catalunya. Head of the Social Inclusion Plan Office of the Viladecans City Council. Mercè Civit
  • ABD Associació Benestar i Desenvolupament. Deputy Director. Pilar Rodríguez
  • Fundació Pare Manel. President. Pare Manel & Direcció. Xavier Capdevila

·        Consorci AOC. Managing Director. Manel Sanromà (Moderator)



13:10 – 14:00 Big Data. Artificial Intelligence. Practical Demonstrations

Digital transformation allows governments, cities, private companies and social welfare organizations to transform and unleash their full potential through innovative digital services. Its aim is to face the new and complex challenges of society and the economy, improving the efficiency and quality of citizens lives, more socially integrated, healthy and sustainable.

  • Big Data to identify groups and needs in the territory
  • Predictive Systems for proactivity and planning
  • Interoperability to improve information exchange between organizations
  • BoTs. Smartphones and tablets to improve communication and support
  • Internet of Things (IoT) for emergency efficiency, monitoring and management
  •  Social Media. CRM to improve relationships and exchange of knowledge

Register here to book a seat or send an email to [email protected] or call 93 178 68 80




The world is aging rapidly. People over 65 represent 12.3% of the world’s population, and by 2050 this number will increase to 22%. Life expectancy is increasing through better nutrition, hygiene, health, education and economic wellbeing.

The aging of the population presents major social and economic challenges, an adequate set of policies can help individuals, families and societies to meet these challenges and take advantage of their benefits.

The government offers grants and social services in a reactive way to those in need who request it and meet the requirements. But there are a lot of older people who do not know how to access the aids, some who do not know they exist or, simply, do not use them because they are in very difficult situations to deal with.

Thanks to Big Data and predictive tools we analyze multiple data sources to proactively identify situations of all kinds of vulnerability.

This early identification will be beneficial to the areas of action of social services, to foresee emergency situations, such as fuel poverty and the need for home care and improve citizen quality of life. 

We will transform social services, from a palliative approach to a preventive approach.

Thanks to Big Data we will change the world.

Albert Isern, Managing Director