Bismart | Industries | Utilities: Trends and Challenges

Utilities

Companies in the energy industry operate in a complex market that is currently affected by deficits, price fluctuations, the economic and financial crisis and the need to develop energy efficiency. Highly competitive, communication and innovation are key factors in this scenario.

Companies in the sector must reinvent themselves and focus on the integration of systems to reduce costs, user-focused strategies, closer contact with the target public and the optimization of processes and action plans.

Key Factors

Financing

High cost of traditional financing methods

Emergence of alternative financing and income generation formulas

Price fluctuations

Competition

Increase in competition

Weakened domestic market

Internationalization

Operations

Lack of innovation in methodologies and processes

High risks in case of technical failures

Technology

Digitalization and incorporation of new technologies

Need for greater investment in R&D and in methodologies for obtaining knowledge

Need for technological transformation (advanced data analysis and reporting)

Client

Weak touch points and communication channels

Weak communication with customers

What do we offer?

Financing

Knowledge of market trends through predictive analytics – Kale

Cost and price adjustment through predictive maintenance technologies

Competition

Differentiation strategies – Kale

Operations

Process automation

Performance management through intelligent models (Indicators & Dimensions Definition Tool)

Real-time identification, forecasting and management of technical failures in the supply chain and machinery using predictive risk identification models with cognitive capabilities

Technology

Digitization of resources and operations

Transformation of management and processes through automated models, machine learning and data integration

Insights through advanced data analysis and reporting

Client

Customer segmentation strategies and optimization of resources and commercial efforts – Kale

Customer experience improvement, omniexperience strategies and adapting the customer experience to the channel – Kale

Increased end-user knowledge through Customer Analytics – Kale

Optimization of communication channels, touch points and omnichannel experiences – Kale

Case Studies

Public Consulting and Engineering Company

Engineering & Auxiliar Materials

Nuclear Power Plant

Energy

Utilities

Utilities

Utilities

Key Factors

Financing High cost of traditional financing methods Emergence of alternative financing and income generation formulas Price fluctuations

Financing

High cost of traditional financing methods

Emergence of alternative financing and income generation formulas

Price fluctuations

Competition Increase in competition Weakened domestic market Internationalization

Competition

Increase in competition

Weakened domestic market

Internationalization

Operations Lack of innovation in methodologies and processes High risks in case of technical failures

Operations

Lack of innovation in methodologies and processes

High risks in case of technical failures

Technology Digitalization and incorporation of new technologies Need for greater investment in R&D and in methodologies for obtaining knowledge Need for technological transformation (advanced data analysis and reporting)

Technology

Digitalization and incorporation of new technologies

Need for greater investment in R&D and in methodologies for obtaining knowledge

Need for technological transformation (advanced data analysis and reporting)

Client Weak touch points and communication channels Weak communication with customers

Client

Weak touch points and communication channels

Weak communication with customers

What do we offer?

Financing Knowledge of market trends through predictive analytics – Kale Cost and price adjustment through predictive maintenance technologies

Financing

Knowledge of market trends through predictive analytics – Kale

Cost and price adjustment through predictive maintenance technologies

Competition Differentiation strategies – Kale

Competition

Differentiation strategies – Kale

Operations

Process automation

Performance management through intelligent models (Indicators & Dimensions Definition Tool)

Real-time identification, forecasting and management of technical failures in the supply chain and machinery using predictive risk identification models with cognitive capabilities

Technology Digitization of resources and operations Transformation of management and processes through automated models, machine learning and data integration Insights through advanced data analysis and reporting

Technology

Digitization of resources and operations

Transformation of management and processes through automated models, machine learning and data integration

Insights through advanced data analysis and reporting

Client

Customer segmentation strategies and optimization of resources and commercial efforts – Kale

Customer experience improvement, omniexperience strategies and adapting the customer experience to the channel – Kale

Increased end-user knowledge through Customer Analytics – Kale

Optimization of communication channels, touch points and omnichannel experiences – Kale

Case Studies

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TOPICS

Financing

High cost of traditional financing methods

Emergence of alternative financing and income generation formulas

Price fluctuations

Competition

Increase in competition

Weakened domestic market

Internationalization

Operations

Lack of innovation in methodologies and processes

High risks in case of technical failures

Technology

Digitalization and incorporation of new technologies

Need for greater investment in R&D and in methodologies for obtaining knowledge

Need for technological transformation (advanced data analysis and reporting)

Client

Weak touch points and communication channels

Weak communication with customers

Financing

Knowledge of market trends through predictive analytics – Kale

Cost and price adjustment through predictive maintenance technologies

Competition

Differentiation strategies – Kale

Technology

Digitization of resources and operations

Transformation of management and processes through automated models, machine learning and data integration

Insights through advanced data analysis and reporting