Finance & Insurance

Finance & Insurance

The insurance industry is being affected by new challenges related to increased financial instability, globalisation and an emerging growth in competition from digital insurers and new e-commerce players.

Customer relationships are also becoming progressively complex due to the diversification of channels and the emergence of new touch points. Current market conditions are driving the relevance of analytical models, customer orientation, digitalisation and process automation.

Key Factors

Market

Financial instability
Increased competition (emergence of new digital players such as insurtechs)

Processes

Need for digitisation and greater agility and speed of work processes and routines

Technology

Imperative need to foster and establish data-driven business cultures and to make all team members technology and data literate
Need for knowledge and insights through data analysis

Client

Transforming customers’ consumption habits, behaviour and social habits
Demand for transparency and improved customer communication
Increasing relevance of end-to-end and omni-channel customer experiences
Diversification of channels and touch points

Legislation

New regulatory measures

What do we offer?

Market

Market knowledge and prediction of future trends through predictive analytics – Kale

Processes

Implementation of process automation technologies
Intelligent risk identification models and predictive analytics
Streamlining of methodologies and reorientation of work routines
Assessment of the operational adequacy of internal and external processes
Performance management through risk-based, customer-focused planning and control models

Technology

Digitisation of processes and methodologies and centralisation of all the elements involved through adapted interoperability technologies and resources
Datawarehousing & ETL
Scoring and clustering of clients, mediators, sales representatives, etc. – Kale

Client

Development and implementation of customer-centric strategies – Kale
Backward integration from analytical applications to legacy environments (CRM, employee portal, mediator portal, etc.)
Contact point optimisation and management – Kale
Advanced data analysis for customer value insights – Kale
Segmentation strategies focused on leveraging resources and commercial efforts – Kale

Compliance

Compliance with new global requirements (risk-weighting models, asset quality review, supervisory review and evaluation process, solvency)
Compliance with regulatory requirements (supervisory alerts, anti-money laundering, privacy)
Design and development of remote analysis and internal audit systems
Implementation of fully tailored data governance, data management, data quality and data compliance strategies