Outsourcing Services

Outsourcing Services

Private companies that provide services operate in a complex and multidimensional market, marked by increasing competition and a growing relevance of digital players and new ways of interacting with customers.

Digital presence, the development of new touch points, digitised customer services and the digitisation of processes and operations are now essential to ensure the competitiveness of service providers. Likewise, data analysis, integration and automation processes and business intelligence strategies are taking on a transcendental role in the sector.

Key Factors

Market

Increased competition and new purchasing trends

Processes

Need for platforms and processes for internal communication and cooperation
Need to foster and establish data-driven, data-harnessing, data literate and data and technology literate cultures

Technology

Demand for innovation in business intelligence
Digitisation of communication channels and contact points urgently needed
Growing importance of social media presence
Increasing reliance on data analytics, BI and data integration technologies
Progressive presence in the digital ecosystem
Investment in performance management and enhancement technologies

Client

Need for a reinvention in commercial strategies by fostering innovation, creativity, and differentiation
Optimisation of communication channels and social media presence
Transformation towards customer-centric business strategies (customer-centric)
Demand for transparency and improved customer communication
Transforming customers’ consumption habits, behaviour, and social habits
Increasing relevance of end-to-end and omni-channel customer experiences
Channels and touch points diversification

What do we offer?

Market

Understanding industry trends through predictive analytics and artificial intelligence
Cost and price adjustment through predictive maintenance technologies
Market research – Kale

Processes

Automation and digitisation of processes
Data analysis to obtain valuable insights to improve the decision-making process (data-driven decisions)
Performance Management through Intelligent Models (Indicators & Dimensions Definition Tool)
Transforming management and processes through automated modelling, machine learning and data integration

Technology

Implementation of complete solutions for data integration, interoperability, data governance, data management and data quality
Enterprise Information Integration & Master Data Management (EII/MDM)
Fostering a data-driven business culture
Digitalisation and optimisation of the presence in RRSS (Kale) – Kale
Data warehousing & ETL
Data-driven transformation – Kale

Client

Increased end-user insight through Customer Analytics – Kale
Communication channels and touch points optimization – Kale
Customer segmentation through clustering and customer segmentation strategies  – Kale
Customer Experience Optimisation – Kale
Differentiation strategies – Kale
Implementation of omni-experience and omnichannel strategies
Customer-centric strategies
Definition of more effective marketing and commercial strategies adapted to the type of customer – Kale