Finance & Insurance

The insurance industry is being affected by new challenges related to increased financial instability, globalisation and an emerging growth in competition from digital insurers and new e-commerce players.

Customer relationships are also becoming progressively complex due to the diversification of channels and the emergence of new touch points. Current market conditions are driving the relevance of analytical models, customer orientation, digitalisation and process automation.

Key Factors 



Financial instability in the market has been exacerbated by the increased competition, especially with the emergence of new digital players such as insurtechs. This trend has disrupted the traditional insurance landscape, forcing established companies to adapt quickly to stay relevant and competitive in this rapidly evolving industry. The rise of insurtechs has brought about a wave of innovation and technological advancements, challenging traditional business models and pushing companies to embrace digital transformation to meet the changing demands of consumers. As a result, the insurance sector is experiencing a period of significant transformation and disruption, with companies facing the dual challenge of navigating financial instability while also fending off competition from these agile and tech-savvy newcomers.



In today's fast-paced business environment, there is a growing need for digitisation to streamline operations and increase efficiency. By embracing technology and automation, organizations can achieve greater agility and speed in their work processes and routines. This not only improves productivity but also allows for quicker decision-making and adaptability to changing market conditions. Embracing digitisation is essential for staying competitive in the modern business landscape.



It is crucial to promote and establish data-driven corporate cultures and to educate all team members in technology and data literacy. There is a growing demand for gaining knowledge and insights through data analysis, paving the way for informed decision-making and strategic planning within organizations.



Transforming customers’ consumption habits, behaviour and social habits
Demand for transparency and improved customer communication
Increasing relevance of end-to-end and omni-channel customer experiences
Diversification of channels and touch points


Introducing a series of groundbreaking new regulatory measures aimed at enhancing compliance and transparency within the industry. These measures are designed to streamline processes, improve accountability, and ultimately promote a more secure and efficient regulatory environment. Stay tuned for updates on how these measures will impact businesses and consumers alike.


What do we offer?



Leverage our advanced predictive analytics to gain a competitive edge in understanding market trends and forecasting future developments. Stay ahead of the curve with our cutting-edge tools and expertise, allowing you to make informed decisions and capitalize on opportunities before they even arise. Trust in our data-driven approach to unlock valuable insights and navigate the ever-evolving landscape of the market with confidence.



Implementation of process automation technologies
Intelligent risk identification models and predictive analytics
Streamlining of methodologies and reorientation of work routines
Assessment of the operational adequacy of internal and external processes
Performance management through risk-based, customer-focused planning and control models


Embracing the latest technological advancements, we specialize in the digitization of processes and methodologies, ensuring seamless integration and centralization of all components through tailored interoperability technologies and resources. Our expertise extends to data warehousing and ETL (Extract, Transform, Load) processes, enabling efficient data management and analysis. Additionally, we excel in scoring and clustering techniques for clients, intermediaries, sales representatives, and more, to optimize decision-making and enhance overall performance.


Development and implementation of customer-centric strategies 
Backward integration from analytical applications to legacy environments (CRM, employee portal, mediator portal, etc.)
Contact point optimisation and management 
Advanced data analysis for customer value insights
Segmentation strategies focused on leveraging resources and commercial efforts.



Compliance with new global requirements (risk-weighting models, asset quality review, supervisory review and evaluation process, solvency)
Compliance with regulatory requirements (supervisory alerts, anti-money laundering, privacy)
Design and development of remote analysis and internal audit systems
Implementation of fully tailored data governance, data management, data quality and data compliance strategies.

Other Case Studies


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